BayCare Ballpark Guide

We hope you enjoy your visit to BayCare Ballpark, the spectacular Spring Training home of the Phillies! A variety of accommodations are offered to make your experience an enjoyable one.

Animals

Animals are not allowed in the ballpark, with the exception of special events and service animals only (emotional support animals are not authorized for entry).

ATMs

An ATM is located on the first base side of the main concourse behind Section 106. Cash transactions are limited in the ballpark.

Bags

Bags can be no larger than 16"x16"x8" and will be subject to inspection upon entry in accordance with Major League Baseball security regulations. Guests may discard or return the prohibited items to their vehicle.

Berm Seating

Berm seating is limited and ticketed. Blankets are permitted to be brought into the park for berm seating. Chairs, folding chairs, camp chairs, and the like, are not permitted to be brought into the park.

Customer Service

The Customer Service/Advance Tickets window is located on the first base side of the main concourse behind Section 106. Guests can report problems & concerns, check for lost and found items and claim prizes at this location. Tickets for future games may also be purchased here.

Directions

For directions, please see the BayCare Ballpark page.

First Aid

The First Aid office is located on the first base side of the main concourse behind Section 106. Guests can either report to this office or contact ballpark staff if in need of medical assistance.

Food and Drink Policy

No food, glass bottles, coolers, or cans may be brought into the ballpark. One unopened and sealed bottle of water per guest may be brought into the ballpark. The Ballpark reserves the right to search any medical or diaper bags entering the ballpark.

Foul Balls

Any foul ball hit into the stands may be kept. Guests are not permitted on the field or to reach into the playing area. Foul balls may be dangerous, so please be alert at all times and aware of the potential hazards.

Gates Open

Ballpark gates open 2 hours prior to scheduled game times.

Gluten Free Options

On request, multiple gluten-free concession items are available: hotdog with Udi's gluten free hot dog bun, Herr's potato chips, jalapeno brisket sausage with Udi’s gluten free hot dog bun, cotton candy and popcorn.

Handicapped Seating

Disabled seating is available all throughout the ballpark. Limited wheelchair seating is available through the ticket office in person or on the telephone. One companion seat is available for purchase with each wheelchair space. An elevator is available for disabled use on the first base side of the ballpark (South Parking Lot). Drop-off is available on the West Side of the ballpark (no elevator access, ramp access only). Please contact ballpark staff for assistance entering and exiting the ballpark.

Kids Zone

The left-field concourse features a playground and Kids Zone for our younger guests.

Lost and Found

Located at Customer Service behind Section 106.

Metal Detectors

All guests are subject to metal detection screening (walk-through units and/or handheld wands) before gaining access to the ballpark. To expedite ballpark entry it is necessary to remove all cell phones, cameras and keys and place them in a screening bowl. Coins, watches, and belts do not have to be removed and bags will always be inspected. A supervisor should be notified if a guest does not wish to walk through a metal detector. Guests with pacemakers should never be hand-wanded. Strollers and wheelchairs will be directed for visual inspection. Guests are encouraged to take prohibited items back to their vehicle. Items left at the gates are not the responsibility of the Phillies.

Parking

Handicapped parking is in the South lot, off Drew St. and US 19. General parking is in the grass lot off of Old Coachman Rd. in front of the West gate of the ballpark, at the Carpenter Complex south of the park on Old Coachman Rd., and at the Joe DiMaggio Complex at the North/West corner of Drew St. and Old Coachman Rd. Parking passes can be purchased in advance at phillies.com and are accessible through the MLB Ballpark app.

**There is limited handicapped parking in the West Parking Lot**

Phillies Dugout

The Phillies (home) dugout is located on the third base side of the field.

Smoking/Vaping

The Frenchy’s Tiki Pavilion (located in left field) is the ONLY designated smoking/vaping section in the ballpark. There is no re-entry into the ballpark.

Sunscreen

Free sunscreen, courtesy of BayCare, is provided in multiple locations throughout BayCare Ballpark including restrooms and portable stands.

Team Store/Souvenir Stands

The Phillies Souvenir Store, Diamond Outfitters, is located next to the ballpark’s west entry, and features hats, apparel and collectables to satisfy Phillies fans of all ages. Diamond Outfitters is open on non-game days Monday-Friday 10 a.m. - 4 p.m., Saturday 10 a.m. - 3 p.m., and Sunday 10 a.m. - 4 p.m. On game days the store is only open to ticketed guests. The Designated Hatter retail store is located on the concourse near the south entry (behind Section 104) and features hats and collectables. A merchandise tent is also available near the Tiki Pavilion on the concourse and features additional apparel, hats and souvenirs. Merchandise is available 24 hours a day online at ThreshersBaseball.com.

Ticket Office Hours

The Main Ticket office located near the west entry is open Monday-Friday from 10 a.m. - 5 p.m., Saturday from 10 a.m. - 3 p.m. (starting February 14) and extended hours for weekend games.

Tiki Pavilion

The Frenchy's Tiki Pavilion is located beyond the left field wall. It features a variety of mixed drinks, beer and wine for guests 21 and over. Seats around the bar are first-come, first-serve during Phillies Spring Training. Food is not available for purchase at the Frenchy's Tiki Pavilion.

Weapons

Firearms, weapons, knives, tasers, pepper spray and other dangerous or hazardous devices or substances (collectively "weapons") are prohibited at the ballpark, unless carried by an on-duty police officer or otherwise expressly approved by the Phillies. Anyone bringing such a weapon to the premises should return it to their vehicle immediately.