Kauffman Stadium Guest Services
Contact Guest Services by using one of the below options:
Option #1: Download the free MLB Ballpark app. Open the “Teams” tab and select Kansas City Royals if you haven’t already. Tap the “Know Before You Go” button and then tap "Virtual Assistance" at the top left of the page to ask questions and receive real-time responses, or you can use the option to get in touch with a live representative.
Option #2: Email guestservice@royals.com or fanfeedback@royals.com with a brief description of the issue and where the problem is occurring (Section/ Row/ Seat). If you would us to contact you by phone to follow up, please include your mobile phone number.
Option #3: Call 816-504-4040, Option 5 to talk to Guest Services.
Option #4: Text "ASSIST" followed by issue and seat location as one text to 42682 (only monitored when gates open until the end of the game).
Option #5: Visit our Guest Services Office on either the plaza or view level concourse behind plate (available when gates open until 30 minutes after the game).