Astros Buddies Club

Have a question that's not listed below?
Contact the Astros Buddies Call Center at 888-418-6716 or email astrosbuddies@bdainc.com

Is there a new kit for 2027?

Yes! The 2027 Astros Buddies membership will be available for purchase in early December.

Who can join Astros Buddies?

Astros fans aged 12 and under are eligible to join Astros Buddies. While many benefits are designed for children ages 5-12, fans of all ages are welcome.

\Member date of birth must be on or after January 1, 2014.*

How do I redeem my Team Store discount?

Present your Buddies Membership Badge at checkout. The badge will be punched to redeem the discount.

Are my benefits valid past the regular season?

No, Astros Buddies Club membership benefits are valid only during the regular season and cannot be carried over to future seasons or applied to Postseason games.

Do I have to purchase my membership online?

No. Memberships may also be purchased during Astros home games at the Buddies Booths located at Sections 106/107 and 131/132, subject to operating hours.

When will I receive my membership package?

Pick-Up Members:

Your Membership Badge and Buddies Kit may be picked up at the Buddies Booths located at Sections 106/107 and 131/132 during Astros regular season home games. A game ticket is required.

Buddies Booth Hours:

• Monday-Thursday: Gates Open through 1 hour after first pitch

• Friday-Saturday: Gates Open through 2 hours after first pitch

• Sunday:

• Section 106/107: Gates Open through the 6^th inning

• Section 131/132: Gates Open through the end of the game

\If a game is moved to Sunday Night Baseball, the booth will close 2 hours after first pitch.*

Can't make it to a home game?
Members may email buddies@astros.com to arrange a non-gameday pick-up of their Membership Badge and Buddies Kit. We do require at least 72 hours' notice when scheduling. Non-gameday pick-ups are available Tuesday through Friday from 10:00 a.m. to 4:00 p.m. and may be coordinated anytime during the baseball season/calendar year in which the membership was purchased through the Friday prior to Thanksgiving. Any membership items not picked up by this deadline will be considered abandoned and forfeited, and cannot be shipped, replaced, or claimed in a future season.

Shipping Members:

Shipped memberships are typically delivered via USPS within 2-3 weeks from the purchase date. Your package will include your Membership Badge and Buddies Kit, and a tracking email will be sent once your order is on its way.

\Delivery timelines may be longer for orders placed during the December holiday season.*

Can I upgrade my tickets?

Yes. Each voucher carries a value of $19 per ticket, which will be applied toward the cost of an upgraded seat.

Are accessible seating options available?

Yes. Select the Accessible Seats filter during redemption. Accessible seating is not available in the View Deck or Outfield Deck and may require an upgrade charge.

Questions? Contact tickethelp@astros.com.

Do I have to redeem all four vouchers for one game?

No. Your four vouchers may be redeemed in any combination across eligible Astros Buddies games.

Can I choose my own seats?

No. Buddies voucher tickets are assigned based on the best available seating within designated Buddies section.

Can I use my vouchers for future seasons or Postseason games?

No. Vouchers are valid only during the regular season associated with the membership purchase and cannot be carried over to future seasons or applied to Postseason games. Unused vouchers expire at the end of the regular season.

How do I access my redeemed tickets?

Tickets must be accessed through the MLB Ballpark App. Screenshots, PDFs, and printed tickets will not be accepted.

How does Kids Run the Bases work?

Kids Run the Bases takes place after every Sunday afternoon home game. If a game is moved to Sunday Night Baseball, the event will be canceled.

Buddies members receive priority access and should line up beginning at Section 131/132 with their Membership Badge ready.

Non-members should line up beginning at Section 132/133.

Can a non-Buddies sibling or friend use the Buddies line?

No. Only current Astros Buddies members may use the Buddies line.

Can my child participate if they use a wheelchair?

Yes. Please contact Fan Accommodations at fans@astros.com before game day. Day-of assistance is available at Section 112.

Can parents accompany children on the field?

No. For safety reasons, adults may not participate in Kids Run the Bases.

Where do I meet my child afterward?

Children exit the field near Sections 127/128.

What is the refund policy?

Memberships may be refunded within 30 days of purchase or auto-renewal, provided all membership merchandise is returned in its original, unused condition and any ticket voucher codes have not been redeemed or utilized. Once membership benefits have been used, the membership becomes non-refundable. Partial refunds are not available. Memberships that do not meet these stated requirements are not eligible for a refund.

Questions about your membership or benefits? Our Astros Buddies team is happy to help! Contact the Astros Buddies Call Center at 888-418-6716 or email astrosbuddies@bdainc.com.